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Terms of service

Definitions

When we say "Infolyzer," "we," "our," or "us," we are referring to Infolyzer AB, the Stockholm-based company that develops Flowmine, our employees, directors, officers, affiliates, and subsidiaries.

When we say "you," "client," "your," or "client's," we are referring to the person or business entity that is registered with us to use the Flowmine application and services.

When we say "app," "apps," "application," "applications," "website," or "websites," we mean our websites located at flowmine.com, including all subdomains and sites associated with those domains, and other websites that we operate now and in the future.

When we say "services," we mean our websites, APIs (Application Programming Interfaces), applications, newsletters, our content, and various third-party services that together make up the Flowmine ecosystem.

When we say "Flowmine", we mean our apps, websites, and services collectively.

When we say "Terms of service" or "TOS," we mean our Terms of service (this document).

When we say "Privacy and Security Policy" or Policy," we mean our Privacy and Security Policy document.

When we say "information," we mean all of the different forms of data that you provide us and that we collect from you from your direct or indirect use of Flowmine.

User agreement

By using Flowmine, you agree to be bound by the Terms of Service and the Privacy and Security Policy, and you agree that it is enforceable as if it was a written negotiated agreement signed by Infolyzer AB and you. It is your responsibility to check the Terms of Service and the Privacy and Security Policy periodically for changes. Your continued use of Flowmine following the posting of changes will mean that you accept and agree to the changes.

Description of service

Flowmine is a cloud-based, Software-as-a-Service (SaaS) web application that provides various Professional Services Automation (PSA) system features, including but not limited to time- and expense tracking, invoice generation, and business dashboard statistics, based upon the data entered by the users of the account. Your use of the service is at your own risk. You understand that the service is provided on an AS IS and AS AVAILABLE basis. You understand that due to the nature of the Internet the Service could be interrupted at any time.

General terms

You must be of the age of majority or older in the jurisdiction in which you reside to use the service. Accounts must belong to humans. Bots, programs, or scripts may not register or operate the service. Account logins must belong to only one person. Sharing logins is not permitted. Account information must be valid and kept up to date. This information includes but is not limited to an email address, a physical address, company registration ID, sales tax registration ID or VAT number, and any other information that the service requires for registration. You may only create or have access to one trial account with the service. Any additional trial accounts are subject to deletion at our discretion. The service may not be used for any illegal or unauthorized activities or to generate any form of spam or unsolicited contact.

You are responsible for keeping your service login information secure. We can not be held accountable for any failure in maintaining the security of your account and password, whether by you or others, and you agree to notify us immediately of any unauthorized use of your account(s). We are not responsible for any losses due to stolen or hacked passwords.

You guarantee that you will use the service in compliance with all applicable laws, rules, and regulations. If you break any of the terms in the TOS, we may terminate your account. Your actions may also subject you to legal consequences.

We will not acknowledge that you are any other individual or entity unless such individual or entity has given you written permission to act on their behalf.

You use Flowmine at your own risk. Infolyzer AB does not warrant that the service will:

  1. Meet your requirements
  2. Be available at all times
  3. Be error or bug-free

Due to potential bugs and errors mentioned in (3), we can not guarantee to provide accurate or reliable data at all times. Nor does Infolyzer warrant the integrity of any user-created data, its legality, or that it will be protected from user error, such as the user accidentally deleting, modifying, or overwriting data. You agree to indemnify Infolyzer from any and all responsibility related to the content of said data.

You agree to indemnify and hold us harmless from all demands, loss, liability, claims, or expenses (including attorneys' fees) made against us by you or any third party due to or arising out of or in connection with your use of Flowmine; including but not limited to any direct, indirect, incidental, special, consequential or exemplary damages, goodwill, use, data or other intangible losses.

The failure of Infolyzer to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Infolyzer and govern your use of the Service, superseding any prior agreements between you and Infolyzer (including, but not limited to, any prior versions of the Terms of Service).

Questions about the Terms of Service should be sent to our support team at support@flowmine.com.

Force majeure

You agree that we are not liable for any delays or failure in performance of any part of Flowmine, from any cause beyond our control. Flowmine uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the service. Any downtime at any of these third-party vendors is considered out of our control.

Copyright terms

All user interface design and all functionality provided by the service is copyright © Infolyzer AB. You may not emulate, copy, or duplicate any portion of the visual design elements or downloadable web files (HTML, CSS, JS, and digital media) without our written permission.

You own all your account data.

Account pricing terms

Flowmine has three Payment Plans: Annual (365 days, also referred to as Yearly plan), Monthly (30 days), and Trial (free for 30 days). Only new users are eligible for the Trial plan, and only for one account per user. Infolyzer may modify the payment plans and their prices at any time with or without notice.

All fees are exclusive of all taxes, levies, or duties imposed by governing authorities, except Swedish customers. You are solely responsible for payment of all such taxes, levies, or duties.

Swedish customers will be charged with an additional 25% VAT.

Payment terms

Accounts are billed in 30- or 365-day cycles. You pre-pay for the right to use the service. All paid plans utilize automatic, recurring billing; the credit card that you provided will automatically be charged the new current rate on your next billing cycle.

Trial accounts are not required to provide any credit card details up-front.

Infolyzer may modify the accepted payment methods at any time with or without notice. If a payment fails, the client's account will be disabled. If additional billing retries fail as well, the account will be considered as Cancelled by the user.

Upgrading from the Trial plan will require a valid credit card. You will be billed immediately upon upgrading from a trial account. If you activate a paying account, you waive your right to a trial period of the service.

Upgrade and downgrade terms

You may upgrade or downgrade your subscription plan at any time. If your changes result in a higher cycle cost than the current one, you will be billed immediately for the difference. If they are lower, the difference will be added to your balance to be used in the upcoming subscription period(s). The difference calculation also takes the remaining time of the current subscription period into account.

Subscription cancellation and refund terms

You may cancel your subscription at any time. There is no cancellation fee. If you cancel your subscription before the billing cycle ends, you will not be charged anything. You will still have access to your account until the current subscription period ends. Cancellation of the subscription to the service must happen from within the service itself. We will not accept account cancellations via telephone, email, or written requests.

No refunds will be given for partial months paid. No refunds will be given when downgrading to a lower-priced account plan. No refunds will be given for days or months unused with a Monthly Plan or Annual Plan. If you cancel before your next billing date, you will not be charged for the month after the billing date.

Infolyzer may cancel your subscription at any time for any reason. Reasons include but are not limited to violation of these terms.

Account cancellation and termination

You may delete your account at any time. There is no termination fee. If you delete your account, your subscription will be cancelled immediately, as per the terms under “Subscription cancellation and refund terms”. When you delete your account, all of your service data will be targeted for termination. Account termination occurs 14 days after cancellation and results in the immediate deletion of all account-related data. Deleted accounts can not be recovered. Cancellation of the service must happen from within the service itself. Flowmine will not accept account cancellations via telephone, email, or written requests.

Infolyzer may cancel your account at any time for any reason. Reasons include but are not limited to violation of these terms.

Product development, modifications, and notifications

We reserve the right to do any of the following, at our sole discretion, at any time, without notice to you:

  1. to modify, suspend or terminate operation of or access to Flowmine, or any portion of Flowmine for any reason;
  2. to modify or change Flowmine, or any portion or feature of Flowmine, and any applicable policies or terms; and
  3. to interrupt the operation of Flowmine, or any portion or feature of Flowmine, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Infolyzer may, at its sole discretion, modify or revise the TOS and the Policy at any time, and you agree to be bound by such modifications or revisions if you continue to use the service.

Unless explicitly stated otherwise, any modification or development of the current service shall be subject to the TOS. Continued use of the Service after any such changes shall constitute your consent to such changes.

You can review the most current version of the TOS at any time here at this page: https://flowmine.com/terms-of-service/.

If you have any questions about our Terms of Service, please email us at support@flowmine.com.